Before contacting us, we request you to look at the Frequently Asked Questions. Maybe your question has already been answered.
88 B Block Shyam Nagar, Bhuwana
Udaipur, Rajasthan 313001, India
Customer Care: +91 7597839603
Timing: Monday to Saturday (9:00 am to 5:00 pm)
Frequently Asked Questions
Yes. We ship to every country worldwide, barring those where supplies are not possible because of any disturbance or the countries that have regulations prohibiting the sale of herbal/natural products.
We suggest you check your country’s import policies before purchasing anything from here because it is not possible for us to go through the import policies of every country residing in the world.
We ship through DHL, India Post, Delhivery, and Blue Dart.
The shipping cost varies with the country and the service (Standard or Express shipping) you chose at the time of purchase.
The shipping cost means the price needed to deliver your products from our country to your country.
The rest of the task is accomplished per your local norms, and we certainly have no control if your local post office demands an extra payment.
For International deliveries through Standard Shipping, the duration is 10-15 business days. International deliveries through Express Shipping are delivered in 7-8 business days.
For deliveries within India, the duration is 3-5 business days.
For International Deliveries:
The estimated delivery time is counted from the day we ship your products from here.
If you do not get your products within the specified time frame, you must wait for 20 days since these are international orders.
Just be sure that you never miss your package, and there is always someone at your home to receive it. Most countries follow the protocol of signature as an acknowledgment for successful delivery.
If you still haven’t received your ordered products, please go and check with your nearest post office that keeps the parcels for some more days waiting for someone to collect them.
After that, they return it to us if no one arrives.
You land on secured pages protected by SSL certification when accessing our website.
Our transactions are done through PayPal, ensuring that buyers’ bank details and card details do not get stored in our system during or after any transaction.
SSL security and PayPal filter keep your account under complete protection from hackers and tracer software.
You can change or cancel your order anytime before shipping. Once your order is in transit, you cannot change or cancel it.
To cancel or change the order, first, you have to receive it at your end, and then you can email us about your decision. You need to inform us within seven days after receiving the order.
You are requested to keep the product in original packing without the seal broken. If the product is found in an altered or damaged state, your request will not be accepted.
Once we have received the product back in the original packing, your refund process will start, and you will be informed through mail duly.
The refund will be made to the same account from which payment was received.
Once your order is in shipping, you will get an email from us to provide you with the tracking code. You can visit the courier service website to check the status of your order through the given tracking number.
The confidence in our herbal supplements has led us to offer the return policy to you.
We suggest you use our natural supplements for a minimum of 2 to 3 weeks, and if you don’t get any satisfaction, we promise you to refund your penny.
Our return policy states that you are given a time frame of 30 days in which you are free to decide whether our products are worthy of your time and money or not.
The period of one month starts from the day of purchase.
Due to any reason, if you want to return the product before using it or want to change a product and buy another one from us, we can accept the unused product in original packing.
We will begin the return and refund process after receiving the product.
We will refund your money minus 25% reloading and shipping charges. It means all the consumers would be liable for handling and shipping charges.
- We do not accept used products in return. If we find any indication of use after getting them, we cannot proceed with the return policy.
- Our 25% price involves re-stocking, shipping, and handling charges. The re-stocking cost is not negotiable.
Although in every research, it has been found that herbal supplements do not cause any side effects and neither contradict any medication or treatment.
But, it is also a fact that herbal supplements are concentrated extracts of plant sources that possess potent medicinal properties.
So, it is advisable that if you are under medication, you can check the product’s ingredients described in complete detail over the pack before starting.
No. We deal directly with our customers through our online herbal store. It gives us more reach and makes it convenient for us to ensure the quality and purity of every delivered product.